Mac OS Catalina
If you have the Catalina operating system, you MUST use EndNote version X9.3 or higher. Catalina is a 64-bit system, and all other versions of EndNote are 32-bit. The best way to update is to download X9.3 directly from the UGA Libraries website.
Make sure your current EndNote library is Synced to EndNote Online
Make sure your current EndNote library is NOT in a folder that automatically saves or syncs to any other online service, such as iCloud, DropBox, etc.
Mac OS MojaveX9 Issue
When attempting to insert a citation into Word, you are returned to the library window or receive an Error message. This problem occurs because Mojave’s Security & Privacy functions can prevent EndNote from being able to correctly automate. To correctly set these options:
Go to: >System Preferences >Security & Privacy >Privacy tab >Automation options, then turn on both "Microsoft Word" and "EndNote X#".
Older operating systems
EndNote for Mac and macOS Sierra/High Sierra
Clarivate discovered some issues with the EndNote PDF viewer that existed with macOS Sierra have persisted with macOS High Sierra. Selecting and highlighting text is misaligned (meaning the text that is highlighted is not where your cursor is). These issues have been reported by the EndNote Development Team to Apple. As a workaround, you can open up your PDFs to annotate in an external PDF application or use the annotation workflow in the free EndNote for iPad app.
1) Check for compatibility. New system problems or updates are listed in the boxes above. You should read through those warnings first. If you are using an older Mac operating system, Click here to see what EndNote version works best with it.
2) Quit your word processing program AND the whole connected Office suite. In other words, quit Outlook, Excel, PowerPoint, etc. Closing the window (clicking the red button) is not enough. Make sure you File>Quit.
3) Download the Firefox web browser. Safari has trouble exporting database results to your EndNote program. Chrome usually exports single references just fine, but sometimes gets glitchy with several references exported at one time. UGA Libraries still recommends that you use Firefox as your EndNote export browser. You can certainly have several browsers, and use something else for personal browsing or other projects.
The first time you send database references to EndNote, you must designate the program to open files in Firefox . Follow the directions in the video.