Do I need an installer key or product key? I keep getting prompted for one.
No. We are a site license institution. There is one site license key. We provide you access to downloads if you can authenticate your status via your UGA ID information on the SSO site.
Product key issues usually come up when you had a trial or commercial version of EndNote installed on your computer.
Try these fixes:
- Carefully search for EndNote files and remove them (Sync or back up libraries on a USB drive first!) Look for .dmg, .enl, .enlp files. Only delete .data files that have a name matching your .enl library file.
- Restart your Mac
- Quit from the File menu, and don't close (click the red button) all your Office software (Excel, Outlook, Word, etc.)
- Download the .dmg file again, but save it to your desktop before double-clicking to open
- Download an older version of the same EndNote edition. For example, download 20.0 instead of 20.2. Then update within the application.
If none of this works, contact an EndNote trainer. If a trainer is unable to help, we will refer you to EndNote Clarivate, or you can contact them sooner in the process.
More questions? Email sriggs@uga.edu and we may post your question here.