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EndNote for Macs

Recent Compatibility Warnings

Mac OS Catalina update

If you have updated to Catalina you will need to run an update.

Sync or backup your library first. Close all other programs, especially Microsoft Office.
If you have an EndNote version before X9, remove it and download X9 from the Library website.
For EndNote X9.3, X9.2, X9.1.1, X9.1 and X9.0:
  1. Download the EndNote X9.3 update here ( ).
  2. Quit EndNote and run the downloaded file.
  3. The next time you open EndNote, go to the EndNote X9 Menu and choose "About EndNote".
  4. If this reads EndNote X9.3.1 (Bld 15142) you have the latest version of EndNote installed.
NOTE: Even if the X9.3.1 updater gives the error message indicating that it failed, the EndNote program may update anyway!!
You should go ahead and restart EndNote. If it did update, there will be message that the current library must be converted, and converting it will make it incompatible with earlier versions of EndNote. You will have the option to cancel or continue. If you continue, you will get "My Endnote Library - Converted.enl. 
This will contain the previous references, and the EndNote version will be X9.3.1.
If it did fail, contact Clarivate support:
You can also try uninstalling and re-installing.
Updated: 8 October 2019 6:33 pm ser

Mojave/X9 Issue

When attempting to insert a citation into Word, you are returned to the library window or receive an Error message. This problem occurs because Mojave’s new Security & Privacy functions can prevent EndNote from being able to correctly automate. To correctly set these options:

Go to: >System Preferences >Security & Privacy >Privacy tab >Automation options, then turn on both "Microsoft Word" and "EndNote X#".

For those keeping X8, instead of upgrading to X9 when if becomes available from UGA.

  • The production version of EndNote X8.1 was not compatible with Word (16.xx), but the most recent X8 update, X8.2 addressed this issue.  
    • Make sure that you run updates for your EndNote for Mac. Updates are in the EndNote X8 menu just below the "Customizer."
    • If you are updating from X7, instead of using the Customizer first, download X8 from the Library website. You may still need to run the Customizer, but you need the X8 package downloaded first.
  • EndNote for Mac and macOS High Sierra

    Clarivate discovered some issues with the EndNote PDF viewer that existed with macOS Sierra have persisted with macOS High Sierra. Selecting and highlighting text is misaligned (meaning the text that is highlighted is not where your cursor is). These issues have been reported by the EndNote Development Team to Apple. As a workaround, you can open up your PDFs to annotate in an external PDF application or use the annotation workflow in the free EndNote for iPad app.

Before you download EndNote

1) Check for compatibility. New problems are listed above. If you are using an older Mac operating system, Click here to see what EndNote version works best with it. You may also want to check for compatibility with your word processing program, if it's older.

2) Quit your word processing program AND the whole connected Office suite. In other words, quit Outlook, Excel, PowerPoint, etc. Closing the window (clicking the red button) is not enough. Make sure you File>Quit.

3) Download the Firefox web browser. Safari has trouble exporting database results to your EndNote program. Chrome usually exports single references just fine, but sometimes gets glitchy with several references exported at one time. UGA Libraries still recommends that you use Firefox as your EndNote export browser. You can certainly have several browsers, and use something else for personal browsing or other projects.

The first time you send database references to EndNote, you must designate the program to open files in Firefox . Follow the directions in the video.

  • Firefox does not have to be your default browser.
  • You do not need to remove other browsers.