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EndNote for Macs

Guide to using EndNote on Mac computers

Recent Compatibility Warnings

Mac OS Catalina

If you have the Catalina operating system, you MUST use EndNote version X9.3 or higher. Catalina is a 64-bit system, and all other versions of EndNote are 32-bit. The best way to update is to download X9.3 directly from the UGA Libraries website.


  • Make sure your current EndNote library is Synced to EndNote Online

  • Make sure your current EndNote library is NOT in a folder that automatically saves or syncs to any other online service, such as iCloud, DropBox, etc.

  • Quit EndNote


  • Find the EndNote X9.3 download file here. Once you are authenticated, select the EndNote X9 for OS Catalina option, as pictured below in blue highlighting.

Image of download options with EndNote X9 for Mac OS Catalina selected

  1. The next time you open EndNote, go to EndNote X9> About EndNote. If this reads EndNote X9.3.1 (Bld 15142) you have the correct version installed. You can always check for EndNote updates beyond X9.3.1, but you cannot move to a earlier EndNote version.

  2. Open your EndNote library.  There will be message that the current library must be converted, and converting it will make it incompatible with earlier versions of EndNote. Continue, and you will get a new file with the default name "My Endnote Library - Converted.enl.

Mac OS MojaveX9 Issue

When attempting to insert a citation into Word, you are returned to the library window or receive an Error message. This problem occurs because Mojave’s Security & Privacy functions can prevent EndNote from being able to correctly automate. To correctly set these options:

Go to: >System Preferences >Security & Privacy >Privacy tab >Automation options, then turn on both "Microsoft Word" and "EndNote X#".

Older operating systems

  • EndNote for Mac and macOS Sierra/High Sierra

    Clarivate discovered some issues with the EndNote PDF viewer that existed with macOS Sierra have persisted with macOS High Sierra. Selecting and highlighting text is misaligned (meaning the text that is highlighted is not where your cursor is). These issues have been reported by the EndNote Development Team to Apple. As a workaround, you can open up your PDFs to annotate in an external PDF application or use the annotation workflow in the free EndNote for iPad app.

Before you download EndNote

1) Check for compatibility. New system problems or updates are listed in the boxes above. You should read through those warnings first. If you are using an older Mac operating system, Click here to see what EndNote version works best with it. 

2) Quit your word processing program AND the whole connected Office suite. In other words, quit Outlook, Excel, PowerPoint, etc. Closing the window (clicking the red button) is not enough. Make sure you File>Quit.

3) Download the Firefox web browser. Safari has trouble exporting database results to your EndNote program. Chrome usually exports single references just fine, but sometimes gets glitchy with several references exported at one time. UGA Libraries still recommends that you use Firefox as your EndNote export browser. You can certainly have several browsers, and use something else for personal browsing or other projects.

The first time you send database references to EndNote, you must designate the program to open files in Firefox . Follow the directions in the video.

  • Firefox does not have to be your default browser.
  • You do not need to remove other browsers.