Using Electronic Library Resources Remotely

Main text of message: "A system problem has occurred. To begin a new session, please login again."

Why am I seeing this?
Most common: Your authentication for the session has expired or you attempted to load an expired link from a previous session.

Best solution: Return to libs.uga.edu to re-initiate your search. You will need to re-authenticate with MyID.

You can always: Contact a librarian via chat for additional support.

Main text of message: "We were unable to find an exact match to your full text article. It is possible the article is not yet available on our service."

Why am I seeing this?
Most common: Error in metadata linking UGA holdings records and EBSCO hosted journals.

Best solution: Search for the containing journal (not article) by name in Gil-Find catalog. Look for a full text option that includes the necessary date range, and manually browse to issue/article.

Also possible: UGA does not have full text access to this content and it is an error in our records.

You can always: Chat with a librarian to get help or to submit an error report.

Main text of message: "Oops! It looks like you have attempted to view a page that is not configured for access."

Why am I seeing this?
Most common: There is a problem with the proxy configuration for the selected resource.

Also possible: UGA does not have full text access to this content.

Best solution: Chat with a librarian for further guidance or to submit an error report.

Main text of message: "The login process has failed. Please refer to the library for assistance."

Why am I seeing this?
Most common: Your UGA MyID is active but your library specific account needs initial activation or re-activation.

Best solution: Contact Access Services and ask them to check your account status.