UGA MyID: MyID is an important credential used to authenticate a wide variety of UGA services. If you cannot login with your MyID on any UGA site, please contact EITS for assistance.
UGA Libraries' Account: each library user (patron) has an account that allows loans, requests, and access to electronic resources. Patron accounts may need manual activation due to technical irregularities or change of affiliation with UGA. Contact Access Services at maincirc@uga.edu to correct account status errors.
Internet Connectivity: A stable Internet connection is required to access electronic resources.
Firewall/Software/Hardware Errors: Your computer, mobile device, or home Internet infrastructure may have software or settings that interfere with access and connectivity. Try accessing content via data versus wifi to explore that possibility.
Web Browser Settings: Application specific settings can cause errors. Possible solutions include clearing the web browser cache, trying an alternate browser, and deactivating extensions.
Links to content: Locating a resource and loading full text content requires a chain of interactions between UGA Libraries' discovery tools and third party servers. This chain must successfully verify what content is available, that UGA Libraries has access to the content, and that patrons are active UGA affiliates. Information must be accurately loaded into systems and all hardware and software components must perform in tandem. Errors in this chain cannot be resolved by individual patrons and should be reported to UGA Libraries' tech support via chat or email form unless already noted on UGA Libraries' systems status page. Staff will work with vendors and content providers to resolve disconnects and will follow up if access has been restored.
