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Information about the LibQUAL survey for UGA Libraries

The Basics

UGA LibQUAL logo - You tell us - We do things - RepeatSince 2004 the UGA Libraries have been surveying our users (you!) to find out what you think of our services, collections, and facilities.  We want to know what you think is working well and what needs improvement in order to for us to serve you better.

LibQUAL is a web-based survey offered by the Association of Research Libraries (ARL) in collaboration with the UGA Libraries. This survey is designed to measure the quality of library services based on the perceptions of students, faculty and staff.

The LibQUAL survey asks you questions in three broad areas:

Affect of Service:  do we give you help when, where, and how you need it?

Information Control:  do we have what you need, and can you find it?

Library as Place:  do our spaces meet your needs?


The Libraries are committed to continuous assessment and improvement.  This year will mark the sixth time the Libraries have run the LibQUAL survey (earlier surveys were conducted in 2004, 2006, 2010, 2013, and 2016).  Many improvements have resulted from your feedback:  you told us – we listened – we did things! 

As an incentive to complete the LibQUAL survey, 16 participants, chosen at random from those who complete the survey and opt to enter their contact information, will be selected to win a prize.

ARL provides more information on LibQUAL at