Options on the site include chat, phone, and ticketed email.
Proper Care and Feeding of Your EndNote Library
EndNote libraries are made up of two parts: the .enl file and the .data folder. These two parts must be kept together. Both are needed for the library to work correctly.
EndNote libraries should be kept on your computer's hard drive. Storing and editing libraries on a network drive can lead to corruption and performance issues. Don't keep in Teams or OneSource.
Don't store the EndNote library in cloud-syncing services such as DropBox, OneDrive, Box, SugarSync, etc. Over time your libraries can be corrupted. If you briefly store a library in a cloud service, it is vital to download before opening, and to have other back up methods.
Uninstall your previous version of EndNote before installing a new version.
The new EndNote Web now looks like the Client interface.
The new log in page is at https://web.endnote.com/login, but you will need to have EndNote 21 already downloaded and set up to use it. I f you change your username or password, remember to change your log in information in Preferences.
EndNote 21 now allows for some color tagging.
Videos and Guides for EndNote 20
Check out these videos from EndNote's publisher, Clarivate. The PC version video is on top, and the Mac version is below. Please go to the EndNote for Mac page for more assistance.
We are testing out NEW paths for better Find Full Text function.Want to try it out? Go to your preferences and change the OpenURLpath. Leave the authentication the same. If you have issues, you can report to us at email@example.com and go back to the prior settings. We will remove the prior setting if feedback is good.
Users may get a "cookies" error on the authentication screen. If you cannot set your browser to accept cookies, or cannot authenticate, you can use GALILEO authentication as a workaround -- http://www.galileo.usg.edu/welcome/?Welcome
Please note: EndNote cannot always find the full-text. Be sure to double-check our databases or print collection. You can use drag-and-drop to attach full text.
Some users may wish to go back to EndNote 20.2 after an update to 20.3. The options would be to either go back to the original 20.0 installer and don't update past 20.2, OR go directly to a 20.2 version of EndNote and do not update at all.
Back up your library (.enl + .data) by Syncing to EndNote Online and/or saving a copy on another drive.
Uninstall EndNote 20.3
Depending on availability, install one of the options below:
If you kept your installer file on your PC, you can reuse that.
If you did not keep it, download EndNote 20 from UGA Libraries. The installer downloads EndNote 184.108.40.20680.
NOTE: .dmg is the Mac installer extension. PC users, make sure you use the Windows version
You may follow any prompts to upgrade to 20.1 or 20.2. Be careful of accidentally updating to 20.3 again, or you will have to repeat the process.
If UGA Libraries has it available, it will be on the download page.
if you do not see this option, you will need to use the EndNote 20 file (above).
Do I need an installer key?
No. We are a site license institution. There is one site license key. We provide you access to downloads if you can authenticate your status via your UGA ID information on the SSO site.
Can I just overwrite the old 20.3 with 20.0?
Overwriting should work, but completely removing older files is a more thorough process. Trainers prefer a blank slate, but you can overwrite if you prefer. If issues persist, retry with a full uninstall of the prior version.
More questions? Email firstname.lastname@example.org and we may post your question here.